General Information
Answer: Life insurance is a contract between you and an insurance company where, in
exchange for regular premium payments, the company provides a lump-sum payment, known as
a death benefit, to your beneficiaries after your passing.
Answer: Life insurance provides financial security to your loved ones in the event of
your passing. It can help cover expenses like debts and living expenses, ensuring that
your family is taken care of.
Answer: We offer various types of life insurance, including term life and universal life
insurance. Each type has different features, benefits, and costs to suit your needs.
Answer: Choosing the right policy depends on factors like your age, health, financial
goals, and
family needs. Our team of financial advisors can help you assess your situation and
recommend a policy that fits your requirements.
Policy Details
Answer: Term life insurance provides coverage for a specified period, such as 1 year or
more. If you pass away during this term, your beneficiaries receive the death benefit.
If you outlive the term, the policy expires without any payout.
Answer: Yes, many life insurance policies offer riders or add-ons that allow you to
customize coverage to meet specific needs, such as accidental death, critical illness,
or disability income.
Answer: If you miss a premium payment, there may be a grace period during which you can
make the payment without losing coverage. If the payment is not made within this period,
the policy may lapse.
Answer: Consider factors such as your financial needs, budget, long-term goals, and the
specific features of different policies. Consulting with a financial advisor or
insurance agent can help you select the policy that best fits your situation.
Claims and Benefits
Answer: To file a claim, your beneficiaries need to contact us directly and provide
necessary documents such as the death certificate and policy details. Our claims team
will guide them through the process.
Answer: Once all required documents are submitted and the claim is approved, the death
benefit is usually paid out within a few weeks. The exact timing may vary depending on
the complexity of the claim.
Answer: In most cases, life insurance death benefits are not subject to federal income
tax. However, certain situations may affect taxability, so it’s advisable to consult
with a tax professional.
Policy Management
Answer: Yes, you can change your beneficiaries at any time by submitting a beneficiary
change form. It’s important to keep this information up-to-date to ensure your benefits
go to the right people.
Answer: You can check your policy status by contacting our call center or visiting a
local branch.
Answer: If you have a permanent life insurance policy with a cash value component, you
may be able to borrow against the cash value. Keep in mind that loans accrue interest
and can reduce the death benefit if not repaid.
Answer: You can update your contact information by contacting our customer service team
at UAN 021-111-225-275.
Additional Support
Answer: Yes, we offer comprehensive financial planning services to help you achieve your
long-term financial goals. Our advisors can assist with retirement planning, investment
strategies, and more.
Answer: You can contact our customer service team via phone, email, or live chat on our
website. Our contact details are mentioned on the website.
Answer: If you lost your policy documents, contact our customer service team. They can
advise you the procedure for getting a duplicate copy of the policy documents.
Answer: To cancel your life insurance policy, you’ll need to submit a written request to
our office. We recommend speaking with one of our advisors before canceling to
understand any potential consequences.
Answer: Depending on the terms of your policy, you may be able to reinstate a lapsed
policy by paying overdue premiums and possibly providing proof of insurability. Contact
us for specific details on reinstating your policy.